How to Order
You can place your online order through our web site by visiting our ordering page. Simply select the items that you would like to purchase. Those items will be placed in an electronic shopping cart, managed by Volusion. When you are finished purchasing you may click on the "go to checkout" button to complete your order. All Internet transactions are 100% safe and secure. We use the latest and most effective encryption technologies to ensure your online experience is a safe one. We can accept VISA, MasterCard, Discover and American Express credit cards, or you may pay through PayPal. You need not have a PayPal account, they can process credit cards also.
We offer a variety of shipping methods depending on your location and how soon you would like to receive your package. Shipping options are seen when you begin adding items into your shopping cart and provide address details. Orders are shipped out within 1-2 business days.
As of May 7, 2014, your ReBuilder now carries a lifetime warranty against defects in workmanship. For any accidental damage, you can trade in the damaged unit for 50% off a new unit at the published price.
It is easy to initiate your warranty. Simply fill out and return your warranty card that comes with your ReBuilder within 10 days and you will receive a warranty number via e-mail. Keep this number handy and you can refer to it when you call for any warranty issues.
No other medical product manufacturer we know of, offers such a warranty.
How can we do this? Because we are the original manufacturers, not a relabeller, distributor, or sales company. We have been manufacturing ReBuilders for over 27 years, and we know how indestructible it is.
If your ReBuilder malfunctions, we will have you return it and we will repair it or replace it, and return it to you.
If you have a problem, simply call us and we may be able to diagnosis the problem and fix it over the phone.
If we can not correct the problem follow the steps below.
- We will give you a return order number for your replacement ReBuilder.
- Place this order number on the outside of the box.
- Send the ReBuilder (unit only) back. For your records, write down the tracking number from the shipping company you select.
- We will repair or replace your unit, call you to see what carrier you would like to use, and ship it back to you.
For units purchased prior to May 7, 2014 the ReBuilder unit carries a 5 year warranty against defects in workmanship. If your ReBuilder malfunctions, we will repair it or replace it at our option, and return it to you. Follow the steps listed above for service.
Our ReBuilder Premium Conductive Garments carry a 90 day warranty against defects in workmanship. Should you have a defective garment, please call us for return information. We will repair or replace the garment at our discretion.
For hygienic reasons, the conductive garments, lotions, conductive gels, electrodes, footbaths etc. are considered a personal hygiene item and thus are all non-returnable and non–refundable.
(Anything that comes into direct contact with the skin is not reusable by law.)
Contact us by telephone or e-mail.